KBJ Group provides this information to help you understand how we collect, use and share your information when you visit kbjgroup.com

We use your personal information in order to fulfil our commitment to providing an unparalleled guest service experience. As part of that undertaking, we are committed to safeguarding the privacy of the personal information that we gather.

As one of our guests, you understand and agree that we collect, use and disclose your personal information in accordance with this Privacy Policy for Guests (this “Policy”).

2. The Application of this Policy

This Policy applies to personal information regarding guests and the other individuals with whom we do business or who visit us and to the use of that personal information in any form – whether oral, electronic or written.

This Policy gives effect to KBJ Group commitment to protect your personal information and has been adopted by all of the separate and distinct legal entities that manage, operate, franchise, own and/or provide services to the various KBJ Group properties all over INDIA. Those entities include KBJ Group and its direct and indirect subsidiaries, and all of the separate and distinct legal entities.  References to “KBJ”, “we” and “our” throughout this Policy, depending upon the context, collectively refer to those separate and distinct legal entities, including the entity with which you have made your booking.

If we disclose the personal information we hold about you to other of our affiliated hospitality businesses, those entities must first have agreed to be bound by this Policy with respect to their processing of your personal information.

While this Policy is intended to describe the broadest range of our information processing activities globally, those processing activities may be more limited in some jurisdictions based on the restrictions of their laws. For example, the laws of a particular country may limit the types of personal information we can collect or the manner in which we process that personal information. In those instances, we adjust our internal policies and/or practices to reflect the requirements of local law.

3. Types of Personal Information We Collect

The term “personal information” in this Policy refers to information which does or is capable of identifying you as an individual. The types of personal information that we process (which may vary by jurisdiction based on applicable law) include:

	your name, gender, home and work contact details, business title, date and place of birth, nationality and passport and visa information;
	guest stay information, including the hotels where you have stayed, date of arrival and departure, goods and services purchased, special requests made, observations about your service preferences (including room and holiday preferences), telephone numbers dialled and faxes and telephone messages received;
	your credit card details, online user account details, profile or password details and any frequent flyer or travel partner program affiliation;
	any information necessary to fulfil special requests (e.g., health conditions that require specific accommodation, purchase of goods and services);
	information you provide regarding your marketing preferences or in the course of participating in surveys, contests or promotional offers;
	information collected through the use of closed circuit television systems, card key and other security systems;
	contact and other relevant details concerning the employees of corporate accounts and vendors and other individuals with whom we do business (e.g., travel agents or meeting and event planners); and
	in limited cases, information relating to the credit of customers.

Most of the personal information we process is information that you or someone acting on your behalf knowingly provides to us. However, in some instances, we process personal information that we are able to infer about you based on other information you provide to us or on our interactions with you, or personal information about you that we receive from a third party.

There may be instances in which the personal information that you provide to us or that we collect is considered “Sensitive Personal Information” under the privacy laws of some countries. Those laws define “Sensitive Personal Information” to mean personal information from which we can determine or infer an individual’s racial or ethnic origin, political opinions, religious beliefs or other beliefs of a similar nature, membership of a trade union or professional association, physical or mental health or condition, genetic data, sexual life or judicial data (including information concerning the commission or alleged commission of a criminal offence). We only process “Sensitive Personal Information” in your jurisdiction if and to the extent permitted or required by applicable law.

Subject to applicable laws, we may collect, use and disclose relevant portions of your personal information in order to:

From time to time, we may disclose your personal information. We would always make that disclosure in accordance with applicable law. We will only use and/or disclose personal information in order to:

1. understand and meet your needs and preferences;
2. develop new and enhance existing service and product offerings;
3. manage and develop our business and operations; and
4. meet legal and regulatory requirements.

We also reserve the right to use, disclose, sell, trade, or rent data aggregated provided that the data is not linked to any specific individual.

We reserve the right to disclose any personal information we have concerning you if we are compelled to do so by a court of law or requested to do so by a governmental entity or if we determine it is necessary or desirable to comply with the law or to protect or defend our rights or property in accordance with applicable laws. We also reserve the right to retain personal information collected and to process such personal information to comply with accounting, tax rules and regulations and any specific record retention laws.

6. Information We Collect When You Visit Us Online

If you choose to obtain information or do business with us online by visiting www.kbjgroup.com, you may wish to know the following:

6.1 You Can Browse Without Revealing Your Identity
You can always visit our websites without revealing who you are or providing any personal information.

6.2 Usage Information
When you visit our websites, we collect usage information (i.e., the Internet Protocol address automatically assigned to your computer each time you browse the Internet, the date and time of your visit, the type of Internet browser you use and the URL of any other website that referred you to our website, and the pages you access and the amount of time you spend on each page), but that information is not linked to you as an individual unless you create a user profile. We use this information to evaluate and improve the features, guest experience and functionality of our websites.

6.3 Cookie Technology
We use “cookie technology” on our websites to allow us to evaluate and improve the functionality of our websites. Cookies by themselves cannot be used to reveal your identity. They identify your browser, but not you, to our servers when you visit our websites.
If you do not want to accept cookies, you can block them by adjusting the settings on your Internet browser. However, if you block them, you will not be able to use all of the features of our websites, including the customisation features associated with creating a user profile.
Further information about cookies and how they work is available at allaboutcookies.org.

6.4 Security
Because the security of your personal information is important to us, we use Secured Socket Layer (“SSL”) software with up to 128-bit encryption in order to encrypt the personal information that you provide to us. If your browser is SSL enabled (which most are), your transmission of personal information to us online will be encrypted. You can verify whether your personal information is transmitted using SSL encryption by confirming the symbol of a closed lock or solid key on the bottom bar of your browser window. You can also verify that your personal information will be encrypted using SSL encryption by making sure that the prefix for the web address listed for that page has changed from “http” to “https”. If you do not see the appropriate symbol and the “https” prefix, you should not assume that the personal information that you are being asked to provide will be encrypted prior to transmission.

The personal information we collect from you online is stored by us and/or our service providers on databases protected through a combination of physical and electronic access controls, firewall technology and other reasonable security measures. Nevertheless, such security measures cannot prevent all loss, misuse or alteration of personal information and we are not responsible for any damages or liabilities relating to any such incidents to the fullest extent permitted by law.

6.5Minor Children
Our websites do not sell products or services for purchase by children. If you are under the age of 18 (or a minor in the jurisdiction in which you are accessing our websites), you may only use our websites with the involvement of a parent or guardian.

7. Sharing information within the KBJ GROUP corporate family
Some of the services or information you can request on this site may come from other members of our corporate family. Therefore, we may share your information with other companies within KBJ Group (for example, your local carrier).

8. Changes to this policy
From time to time, we may need to update this statement because of a change in the website’s functionality or in applicable laws. When we do so, we’ll note on the website that the policy has been changed. Changes will go into effect 30 days after we post the new policy.

9. Request for Access to Personal Information/Questions or Complaints
If you have any questions about this Policy, or any concerns or complaints with regard to the administration of the Policy, or if you would like to submit a request for access to the personal information that we maintain about you, please feel free to contact us at:
802/B, Marathon NextGen Innova,
Off Ganapatrao Kadam Marg,
Lower Parel (E), Mumbai – 400 013.
Tel.: 91-22-4343 9200
Email: info@kbjgroup.com